Payment Processing & Merchant Services

What is the difference between Reserve and Pre-funding under Balances & Reserves?

Do you think an ACH can be rejected (incurring reject fees) if we verify the balance ahead of time?

If I start on the smaller plan like Starter and then upgrade to Pro? How does that happen?

Why is the flow of funds important and why must I make it? Why can’t you make the flow of funds based on our project’s understanding (as you comprehend it)?

Is chargeback or fraud protection included in your services?

Can we propose our own payout provider? How long does due diligence take and are there any extra costs associated? What is required of us and from the payout provider?

If we choose to settle into a US Bank Account (Nostro) via FedWire, what component of the transaction is settled here? Are the funds not being sent to the destination country bank?

Can we use our own platform and development stack if we have our own technology team, and not opt for your web/mobile app?

Is it possible to move from the Starter package to Pro, and Enterprise as volumes grow and then only pay the incremental one-off fee?

What does the ‘introducer’ fees include?

Why is the limit of the starter package set to $5,000 per day?

Do you provide access to banking for Remittance-as-a-Service (RaaS)?

What is the procedure to use our own payout partner in the payout country?

Can we be up and running in 15-days?

Can I use my own merchant processor?

Can I increase the number of payout countries while opting for the Pro or Starter package?

Who is providing the payment rails to the countries we plan to send money to?

What are the solution providers payout rails? How can we find out their commercial terms and delivery times for the pay out countries?

We have already started to sign up clients for our B2C (Business to Consumer), for bank to bank transfers. Can you recommend other solution providers for this use case?

Would you consider lowering your referral fee and terms and we can pay the remaining after the launch?

What does the fee schedule look like?

How long does it take to transfer the money to the bank?

How long does it take for funds to process for my clients?

How long does the leasing period last?

Will I have access to ACH transfers?

Will I be offered a bank account or sub ledgers by the bank to store the money before it is transferred?

What is the timeline to send money out?

Have you successfully brokered MSB accounts in 2020, and are they now banked?

How are you able to keep up with the internal policy changes of the banks you work with?

Do we need to hire a full-time compliance officer?

What is a KYC and is there an API for it? Is it for the beneficiary?

How long does contract negotiation usually take?

Can we choose to abandon the pre-built application and create our own?

Which functions would be present in the pre-built application and can we request certain functions to be added according to our needs?

Would we receive proper installation/onboarding support for the API once we choose a solution provider?

How long does it take to transfer the money from a gift card to our bank account?

Is it possible for you to hold the funds in case I want to get them transferred to a different account?

If I submit my marketing/sales plans to you, how much do you think I will be making monthly as the business owner?

What is the timeline followed by your company after you accept a potential client?

Are there any restrictions on MSB licenses that we should know about?

Once I sign the referral agreement, what should I expect next?

Other than your one-time referral fees are there any other charges?

How long will the money transmitter license coverage be provided for?

What is the rate for your services?

Are you the owner of the license to be rented?

When would the work start once the contract is signed?

Is there a break down of the payment schedule and process of the amount that you quoted?