Payment Processing & Merchant Services

How long does the FinCEN registration process take, and does your company assist with this?

What is the difference between Reserve and Pre-funding under Balances & Reserves?

Do you think an ACH can be rejected (incurring reject fees) if we verify the balance ahead of time?

If I start on the smaller plan like Starter and then upgrade to Pro? How does that happen?

Why is the flow of funds important and why must I make it? Why can’t you make the flow of funds based on our project’s understanding (as you comprehend it)?

Is chargeback or fraud protection included in your services?

Can we propose our own payout provider? How long does due diligence take and are there any extra costs associated? What is required of us and from the payout provider?

If we choose to settle into a US Bank Account (Nostro) via FedWire, what component of the transaction is settled here? Are the funds not being sent to the destination country bank?

Can we use our own platform and development stack if we have our own technology team, and not opt for your web/mobile app?

Is it possible to move from the Starter package to Pro, and Enterprise as volumes grow and then only pay the incremental one-off fee?